Keek - Help & User Guide

Frequently Asked Questions

General Questions

What is Keek?

Keek is a revolutionary new way to discover the world and interact with others. Create & watch fast, short video updates with your smartphone, tablet or computer and share them with friends.

What is a "keek"?

A "keek" is a short 36 second video update. You can post keeks via webcam, iPhone or Android and share them via Email, SMS, Facebook, Twitter and Tumblr. Posting keeks is a fun way to meet new people, stay up to date with friends and tell the world what you're up to in real-time.

What does "keek" mean?

A keek, by definition, is a quick look, glance or peep. Check out our About page for a detailed list of features and information.

Is there a cost to join Keek?

No, Keek is absolutely free.

Do I have to register to view keeks?

No. However, you do need an account if you would like to post keeks, follow and/or subscribe to other users, comment or "keekback", etc.

What is a "keekback"?

A "keekback" is a video comment that can be posted to a user's keek, the same way you would post a text comment.

Why is the length of a keek 36 seconds?

It's a secret.

Is Keek on other social networks?

You can follow us on Twitter(@Keek) and on Facebook.

Are there Keek mobile apps for Android, iPhone or other mobile devices?

We currently have apps for iPhone and Android devices only.

Will the Keek mobile app be available for Blackberry, Nokia or Windows phones?

We are currently working on supporting many more platforms and devices. Stay tuned for more information.

How do I make my Keek account private?

Coming soon.

How do I confirm my Keek account?

To confirm your Keek account:

Check your email inbox for an email from @keek.com.
Open the email and click on the confirmation link contained in the email.

NOTE: If you do not confirm your email address you will be unable to interact with other users or post content. You will receive a warning message if you have not yet confirmed your account and attempt to post content or interact with other users.

Confirmation emails may take up to five minutes or more to be received. However, if you did not receive your confirmation email please send an email to to request another confirmation email. Please be sure that “@keek.com” is listed under your safe senders list in your email client.

What is a "private keek"?

Private keeks are only visible to you and the other user that you send the private keek to. In order to private keek with another user you must be following each other.

Please see "How do I send a private keek" under the "Website FAQ" section for more information.

NOTE: This feature is coming soon for the Keek Android and iOS apps.

Are there any limits to how many keeks I can post?

There are no limits to the amount of keeks you can post.

Who are the top users on Keek?

Check out our Top 100 section to see the most popular users on Keek.

What is the difference between "follow" and "subscribe"?

When you "follow" a user you will receive updates on that user's activity in your "My stream" as they happen.

Alternatively, when you "subscribe" to a user you will receive email and keekmail notification when that user posts a new keek. You will also receive updates on that user's activity in your "My stream" as they happen.

You can alter the frequency of these emails from "Immediate" to a "Daily” digest. Please see the section entitled "How can I alter the frequency for 'Subscription Update' emails?" for more information.

What is Kred?

Kred is a fun and interactive community rating system that gives the Keek community the ability to rate a user based on their keeks. Kred also gives you a better idea of which users you may want to follow or subscribe to. To view or vote on a user's Kred simply click on the "Kred" button beside their profile image on the user's profile page.

NOTE: This feature is coming soon for the Keek Android and iOS apps.

Is Keek in the news?

Check out some news stories about Keek in our Press section here.

Can I advertise with Keek?

At the moment, Keek is advertisement-free.

Does Keek have a copyright policy?

Please see the Terms of Use for more information regarding Copyrights and Trademarks.

How can I contact support?

If you wish to contact support please email or support@keek.com.

Website FAQ

How do I record a keek?

To record a keek:

Click on the "New keek" button located in the header at the top of every page.
Choose "Webcam" to record a new keek
Click on the "Click here" link
Click on "Allow". (You will need to allow Flash to access your web camera in order to record a keek) and then "Close"
Click on the "Record" button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
Click "Stop" at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
Once your keek is recorded you can preview it by clicking on the "Preview" button.
If you wish to redo/re-record your keek, simply click on the "Redo" button to be taken back to the recording screen.
If you are happy with your keek you can post it to your profile by clicking on the "Continue" button.
On the next screen you will be able to add a keek caption/title and share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located below the caption entry box.
Once you are finished with the caption and sharing options simply click "Publish" to post your keek to your profile page.
You can click "Done" if you are finished recording keeks or "Post another" to record another keek.

NOTE: Please be sure to have the most up to date version of Adobe Flash installed on your computer before you attempt to record a keek. Also, please be sure that no other programs, internet browsers, or websites are using your web camera at the same time as Keek.

How do I import a video from my computer into a keek?

To import a keek:

Click on the "New keek" button located in the header at the top of every page.
Choose "Import" to import a video into keek
Click on the "Browse" button to choose your video (The video must be no more than 500 MB for the file size and no longer than 10 mins. In length in order to import it).
Once you choose the video click "Open" to begin the import.
Once the importer has finished importing the video you will be able to preview and/or clip the video to a maximum 36 second segment.
Use the red "Play" indicator to position where in the clip you would like the preview to start. Click on the "Play" button to begin playing the preview of the clip. By default the red "Play" indicator will be positioned at the beginning of the clip preview area.
The 36 second clip length is highlighted in green and bounded by the start and end clip bars. You may drag the start and end bars to change the position of where the clip starts and ends. Please note that you cannot drag the bars beyond the 36 second time limit, however, you can make the clip shorter than 36 seconds.
Once you are finished positioning the clip click on the "Next" button to proceed to uploading it as a keek.
On the next screen you will be able to add a keek caption/title and share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located below the caption entry box.
Once you are finished with the caption and sharing options simply click "Publish" to post your keek to your profile page.
You can click "Done" if you are finished importing keeks or "Post another" to import another keek.

NOTE: At this time you will only be able to upload video files with the "MP4", "WMV", or "AVI" extensions. More file extensions will be supported soon.

How do I delete a keek I've published?

To delete a keek:

Login to your account
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "My content" menu item in the dropdown menu.
Click on the "delete" link beside the keek thumbnail of the keek you wish to delete. This will permanently delete the keek.

How do I delete a text comment or keekback that is on my keek?

If you are logged into your account you can delete any text comments or keekbacks made on your keek by clicking on the delete icon beside the text comment or keekback. This will permanently delete it.

How do I edit a keek caption after it’s been published?

To edit a keek caption:

Login to your account
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "My content" menu item in the dropdown menu.
Click on the "edit" link to the right of the keek image.
Enter your new caption and click "save".

How do I invite my friends to use Keek?

Login to your account
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "Add friends" menu item in the dropdown menu.

For Facebook:

Click on the Facebook icon and then click on the "Connect with Facebook" button.
Sign in to Facebook in the new window that appears and then click "Sign in".
Click on "Invite" beside the name of the friend you wish to invite to send them an invite message within Facebook. For friends that already have a Keek account you will see an option to "Follow" the friend on Keek instead.

For Twitter:

Click on the Twitter icon and then click on the "Connect with Twitter" button.
Sign in to Twitter in the new window that appears and then click "Sign in".
Click on "Invite" beside the name of the friend you wish to invite to send them an invite message through Twitter. For friends that already have a Keek account you will see an option to "Follow" the friend on Keek instead.

For Hotmail, Yahoo or Gmail:

Click on the icon of the service your wish to use and connect as you did with Facebook and/or Twitter above
Choose the friends you wish to email and click on the "Invite" button beside their name to send them an invite.

How do I embed a keek on my website or blog?

While you are on the keek’s page you will see a button below the video image that looks like this "< >". If you click on this button a window will appear that contains the embed code for that keek. Simply highlight and copy the code and paste it in the location that you wish the keek to be embedded.

NOTE: This feature is coming soon for the Keek Android and iPhone apps.

How do I send a private keek?

A "private keek" is a keek sent to a single user. Only you and the user you send the private keek to will be able to see the keek video.

In order to send a private keek to a user you must both be following each other.

To send a "private keek":

Go to the user's profile page and click on the "private keek" icon to the right of the user's profile image.

Alternately, you can also send a "private keek" by:

Clicking on the "Keekmail" menu item in the dropdown menu below your profile image in the header of any page.
Under "keekmail" click on the "private keeks" tab to see a list of your active conversations.
Click on the "New Private Keek" button.
Type in the name of the user you wish to private keek.
When the name appears click on the user's name to open the new private keek recording window.
Record and send just like a regular keek.

To view a "private keek":

Click on the "Keekmail" menu item in the dropdown menu below your profile image in the header of any page.
Under "keekmail" click on the "private keeks" tab to see a list of your active conversations.
Click on the username in the active conversations list that you wish to view.
A list of all the private keeks that were sent and received from that user will appear.
Click on the play button for the private keek video you wish to view.
To reply to a private keek from the user click on the "Reply" button at the top of the list of private keeks.
Record and send just like a regular keek.

NOTE: This feature is coming soon for the Keek Android and iPhone apps.

How do I change my profile picture?

To add a profile picture, or to update to a new photo:

Login to your account.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "Edit profile" option in the dropdown menu.
Click on the "Browse" button to the right of the image and browse to the image you wish to add.
Select your image and click open.
Once your image is selected scroll to the bottom of the "edit profile" tab and click on "Save Profile" to save your changes.

NOTE: Images must be below 2MB in size or they will not be uploaded.

How do I reply or comment on keeks from other people?

To post a text comment on a user's keek:

Click in the text comment box below the keek video.
The box will expand to offer more typing space for your comment.
Once you are finished typing your comment click on the "submit" button to post the comment beneath the user's keek

If the user has their comment notification settings turned on they will receive a Keekmail and/or email when you have commented on their keek.

Alternately, you can make a "keekback", which is a keek comment, to the user by:

Clicking on the "keekback" button beside the text comment box.
Record your keek back and then click on the "publish" button just like a regular keek.
Once published, the keekback will appear in the comments area below the original keek.

How do I change my email address on Keek?

Login to your account.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "Settings" menu item in the dropdown menu.
Enter the new email address you wish to use and click "Save changes".

NOTE: This feature is coming soon for the Keek Android and iPhone apps.

How do I change my email settings on Keek?

Login to your account.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "Settings" menu item in the dropdown menu.
Click on the "Email" tab.
Check or uncheck the boxes to turn the email you receive on or off
Click on "Save changes" to save your new settings.

How do I alter the frequency for "Subscription Update" emails?

Login to your account.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "People" menu item in the dropdown menu.
Click on the "Subscribed" tab
Change the setting in the drop down box beside the user's name from "Immediate" to "Daily" or vice versa.

NOTE: "Immediate" will send out an email whenever the user creates a new keek. "Daily" will send out a daily digest of the keeks that the user has made that day. The "Daily" email will only send one email out to you in a day if the user has created any keeks for that day.

How do I unsubscribe from all Keek emails?

Please see the section entitled "How do I change my email settings on Keek" above.

How do I change my username on Keek?

Coming soon.

How do I block a user?

To block a user:

Go to that user's profile page.
Hover over the blue bio icon beside their username to open up their bio window.
Click on the "Block" button.
Click on the "Block user" button to confirm the block.

NOTE: Blocking a user will prevent the user from interacting with you via text comments or keekbacks on your keeks, voting on your kred, liking your keeks and following or subscribing to you. You will also be unable to interact with the blocked user in the same fashion.

How do I unblock a user?

To unblock a user:

Login to your account.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on the "People" menu item in the dropdown menu.
Click on the "Blocked" tab to see a list of all users you have blocked.
Click on the "Unblock" link beside the username of the user you wish to unblock.

How do I report a user?

To report a user who you feel has violated our Terms of Use:

Login to your account.
Go to the user's profile page.
Hover over the blue bio icon beside their username to open up their bio window.
Click on the "Report User" button.
Click on the "Report User" button again to confirm the report.

NOTE: Before reporting, verify the user is violating our Terms of Use. Abusing the report user feature is a violation of our Terms of Use.

How do I delete my Keek account?

To delete your Keek account:

Login to your account through the website at www.keek.com.
Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
Click on "Settings" in the dropdown menu.
Click on the "Account" tab.
Click on the "Deactivate your account" link located at the bottom of the tab.
Enter your password into the box and click on "Deactivate my account".

If you created your Keek account using Facebook you will need to set a password using the following link: http://www.keek.com/forgot_password

NOTE: Deleting your account cannot be reversed. This will remove all of your content from Keek including keeks, comments, profile images, bio info, username, etc. At this time, your username will not be released after account deletion.

After account deletion some content may still be available in our cached servers for up to 7 days.

Also, we are unable to remove content from search engines such as Google or Bing, etc. Please refer to the search engine's website for help in removing cached content from their systems.

NOTE: This feature is coming soon for the Keek Android and iOS apps.

iPhone App

How do I record a keek?

To record a keek:

Login to your account by clicking on the "Login" link that appears when the app first opens.
Once you are logged in click on the "New Keek" button located in the footer menu.
Click on the "Record" button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
Click "Stop" at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located above the caption entry box.
Once you are finished with the caption and sharing options simply click "Upload" to upload the keek immediately or "Save" to save the keek in your saved keeks list so that you can upload it later.
Click "Delete" to delete the keek and re-record a new one.

How do I import a keek from my camera roll?

To import a keek:

Login to your account by clicking on the "Login" link that appears when the app first opens.
Once you are logged in click on the "New Keek" button located in the footer menu.
Click on the "Import" button in the bottom right hand corner of the screen.
Click on the video you wish to import.
On the next screen you will be able to choose the clip you wish to import as a keek.
Click play to play the preview of the clip.
Use the "Slider" at the top of the screen to choose the piece of video you wish to clip. Please note that the clip can only be 36 seconds or less in length. The slider will appear gold if the 36 second maximum length has been reached.
Once you have finished choosing your clip click on the "Choose" button to turn it into a keek.
You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located above the caption entry box.
Once you are finished with the caption and sharing options simply click "Upload" to upload the keek immediately or "Save" to save the keek in your saved keeks list so that you can upload it later.
Click "Delete" to delete the keek and re-record a new one.

NOTE: You will need to allow the Keek app to access your photos in order to import a video clip. Please see the section "How do I allow Keek to access my photos" for more information.

How do I allow Keek to access my photos from my camera roll?

To alter your privacy settings to allow keek to access your photos/videos:

On your iOS device click on the "Settings" option
Click on the "Privacy" option
Click on the "Photos" option
Find "Keek" in the listing and switch it to "On"

How do I delete a keek I've published?

To delete a keek:

Login to your account.
Click on the "My Profile" button in the footer menu.
Click on the "keeks" tab.
Click on the keek you wish to delete.
Click on the "Edit" button in the top right hand corner of the keek video.
Click on the "Delete" button.
Click on the "Delete" button again to confirm the deletion. This will permanently delete the keek.

How do I delete a text comment or keekback that is on my keek?

To delete a comment or keekback:

Login to your account.
Click on the "My Profile" button in the footer menu.
Click on the "comments" tab.
Swipe your finger to the left on the comment you wish to delete.
Click on the "Delete" button.
Click on the "Delete" button again to confirm the deletion. This will permanently delete the comment or keekback.

How do I edit a keek caption after it's been published?

To edit a keek caption:

Login to your account.
Click on the "My Profile" button in the footer menu.
Click on the "keeks" tab.
Click on the keek you wish to edit.
Click on the "Edit" button in the top right hand corner of the keek video.
Click on the caption box to edit the caption.
When you are done editing click "Done" in the top right hand corner of the screen.
Click "Save" to save the new caption.

How do I invite my friends to use Keek?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Invite Friends" if you wish to invite friends using your Email account attached to your iOS device or through SMS if your device supports SMS.
Click on either the SMS tab or the Email tab to choose the method you wish to send the invite with.
Click on the name of the user you wish to invite to send the invite.
When you are finished click the "Done" button to return to the "Settings" menu.

How do I find my friends who are using Keek?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Find Friends" if you wish to login to Facebook or Twitter, or use your device's Address Book, to see if any of your friends are already on Keek so that you can follow them.
Click on the method you wish to use to find your friends (Facebook, Twitter, or Address Book).
Login if you are requested to do so.
Click the "Follow" button beside your friend's keek username to follow them.
You can click on their profile image to see a small description of their profile on keek.
When you are finished click the "Back" button and "Done" to return to the "Settings" menu.

How do I embed a keek on my website or blog?

Coming soon.

Please see the Website FAQ for information on how to embed a keek using the website.

How do I send a private keek?

Coming soon.

Please see the Website FAQ for information on how to send a private keek using the website.

How do I change my profile picture?

To add a profile picture, or to update to a new photo:

Login to your account.
Click on the "My Profile" button in the footer menu.
Click on the "Edit Profile" button at the top of the screen beside your profile picture.
Click on the profile image box.
Choose where you would like to upload the image from, Camera or Photo Library.
Take a picture or choose one from your library.
You can now position the image box to crop the image before uploading it.
Click "Use" to use the image for your profile image.

NOTE: You will need to allow keek to access your photos on your device before you are able to upload a photo from your camera roll. See the above section entitled "How do I allow Keek to access my photos from my camera roll?" for more information.

How do I reply or comment on keeks from other people?

To post a text comment on a user's keek:

Click in the text comment button below the keek video.

Enter your comment and click "Done" in the top right hand corner of the screen.

Alternately, you can make a "keekback", which is a keek comment, to the user by:

Click in the keekback button below the keek video.
Click on the "Record" button to begin recording your keekback.
Click on the "Stop" button to end the recording or wait for the 36 second timer to expire.
On the next screen you can now add a caption for your keekback, upload it, or save it to your "Saved" list so that you can upload it at a later date.

How do I change my email address on Keek?

Coming soon.

Please see the Website FAQ for information on how to change your email address using the website.

How do I change my email settings on Keek?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Notifications".
Click on "Email".
Choose which email notifications you wish to turn off and click on the green checkmark beside their name.
Click "Back" to save your settings.

How do I alter the frequency for "Subscription Update" emails?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Subscriptions".
Click on the user you wish to alter.
Change the setting by clicking the appropriate button to change the setting or unsubscribe from the user.

How do I unsubscribe from all Keek emails?

Please see the section entitled "How do I change my email settings on Keek" above.

How do I change my keekmail settings?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Notifications".
Click on "Keekmail".
Choose which keekmail notifications you wish to turn off and click on the green checkmark beside their name.
Click "Back" to save your settings.

How do I change my push notification settings?

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Notifications".
Choose which push notifications you wish to turn off by clicking the toggle beside their name.
Click "Back" to save your settings.

How do I change my username on Keek?

Coming soon.

How do I block a user?

To block a user:

Go to that user's profile page.
Click on their "Bio" tab.
Scroll to the bottom of the tab and click on the "Block" button to block the user.

How do I unblock a user?

To unblock a user:

Login to your account.
Click on the "Settings" wheel in the top right hand corner of the app.
Click on "Blocked Users".
Click on the name of the user you wish to unblock.
Click on "Unblock user" to unblock the user.

How do I report a user?

To report a user who you feel has violated our Terms of user:

Login to your account.
Go to the user's profile page.
Click on their "Bio" tab.
Scroll to the bottom of the tab and click on the "Report User" button to block the user.

NOTE: Before reporting, verify the user is violating our Terms of user. Abusing the report user feature is a violation of our Terms of user.

How do I delete my Keek account?

Coming soon.

Please see the Website FAQ for information on how to delete your account using the website.

Android App

How do I record a keek?

To record a keek:

Login to your account by clicking on the "Login" link that appears when the app first opens.
Once you are logged in click on the "New Keek" button located in the top right hand corner of the app.
Click on the "Record" button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
Click "Stop" at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter accounts using the share check boxes located above the caption entry box.
Once you are finished with the caption and sharing options simply click "Upload" to upload the keek immediately or "Save" to save the keek in your saved keeks list so that you can upload it later.
Click "Delete" to delete the keek and re-record a new one.

How do I import a keek from my gallery?

Coming soon.

Please see the Website FAQ for information on how to import a video using the website.

How do I delete a keek I've published?

To delete a keek:

Login to your account.
Click on the "My Profile" button in the main menu on the home screen.
Click on the "keeks" tab.
Click on the keek you wish to delete.
Click on the "Edit" button in the top right hand corner of the keek video.
Click on the "Delete" button.
Click on the "Yes" button to confirm the deletion. This will permanently delete the keek.

How do I delete a text comment or keekback that is on my keek?

To delete a comment or keekback:

Login to your account.
Go to the keek you wish to delete your comment from.
Scroll to your comment and hold down your finger on the comment until a menu appears.
Click on the "Delete" option. This will permanently delete the comment or keekback.

How do I edit a keek caption after it's been published?

To edit a keek caption:

Login to your account.
Click on the "My Profile" button in the main menu on the home screen.
Click on the "keeks" tab.
Click on the keek you wish to edit.
Click on the "Edit" button in the top right hand corner of the keek video.
Click on the caption box to edit the caption.
When you are done editing click "Save" below the comment entry box to save the new caption.

How do I invite my friends to use Keek?

Login to your account.
Click on the "Settings" button for your Android device.
Click on "Settings" in the menu that appears.
Click on "Invite Friends" if you wish to invite friends using your Email account attached to your Android device or through SMS if your device supports SMS.
Click on either the SMS tab or the Email tab to choose the method you wish to send the invite with.
Click on the name of the user you wish to invite to send the invite to or enter their email address.

How do I find my friends who are using Keek?

Login to your account.
Click on the "Settings" button for your Android device.
Click on "Settings" in the menu that appears.
Click on "Find Friends" if you wish to login to Facebook or Twitter, or use your device's Address Book, to see if any of your friends are already on Keek so that you can follow them.
Click on the method you wish to use to find your friends (Facebook, Twitter, or Address Book).
Login if you are requested to do so.
Click the "Follow" button beside your friend's keek username to follow them.

How do I embed a keek on my website or blog?

Coming soon.

Please see the Website FAQ for information on how to embed a keek using the website.

How do I send a private keek?

Coming soon.

Please see the Website FAQ for information on how to send a private keek using the website.

How do I change my profile picture?

To add a profile picture, or to update to a new photo:

Login to your account.
Click on the "My Profile" button in the main menu on the home screen.
Click on the "Edit Profile" button at the top of the screen beside your profile picture.
Click on the profile image box.
Choose where you would like to upload the image from, Camera or Gallery.
Take a picture or choose one from your library.
You can now position the image box to crop the image before uploading it.
Click "Save" to use the image for your profile image.

How do I reply or comment on keeks from other people?

To post a text comment on a user's keek:

Click in the text comment button below the keek video.

Enter your comment and click "Ok" to save it.

Alternately, you can make a "keekback", which is a keek comment, to the user by:

Click in the keekback button below the keek video.
Click on the "Record" button to begin recording your keekback.
Click on the "Stop" button to end the recording or wait for the 36 second timer to expire.
On the next screen you can now add a caption for your keekback, upload it, or save it to your "Saved" list so that you can upload it at a later date.

How do I change my email address on Keek?

Coming soon.

Please see the Website FAQ for information on how to change your email address using the website.

How do I change my email settings on Keek?

Login to your account.
Click on the "Settings" button for your Android device.
Click on "Settings" in the menu that appears.
Click on "Email Settings".
Choose which email notifications you wish to turn off and click on the checkmark box beside their name.
Click "Back" to save your settings.

How do I alter the frequency for "Subscription Update" emails?

Login to your account.
Click on the "Settings" button for your Android device.
Click on "Settings" in the menu that appears.
Click on "Subscriptions".
Click on the user you wish to alter.
Change the setting by clicking the appropriate button to change the setting or unsubscribe from the user.

How do I unsubscribe from all Keek emails?

Please see the section entitled "How do I change my email settings on Keek" above.

How do I change my keekmail settings?

Coming soon.

Please see the Website FAQ for information on how to change your keekmail settings using the website.

How do I add push notifications?

Coming soon.

How do I change my username on Keek?

Coming soon.

How do I block a user?

To block a user:

Go to that user's profile page.
Click on their "Bio" tab.
Scroll to the bottom of the tab and click on the "Block" button to block the user.

How do I unblock a user?

To unblock a user:

Login to your account.
Click on the "Settings" button for your Android device.
Click on "Settings" in the menu that appears.
Click on "Blocked Users".
Click on the name of the user you wish to unblock.
Click on "Unblock user" to unblock the user.

How do I report a user?

To report a user who you feel has violated our Terms of Use:

Login to your account.
Go to the user's profile page.
Click on their "Bio" tab.
Scroll to the bottom of the tab and click on the "Report User" button to block the user.

NOTE: Before reporting, verify the user is violating our Terms of Use. Abusing the report user feature is a violation of our Terms of Use.

How do I search for a user or keek?

Click on the search icon located at in the top right hand of the screen.
Enter a search term and click on the "Enter" button to perform a search.
Click on the "Keeks" tab to view the search for keeks, and click on the "People" tab to view the list of users who match your search.

How do I delete my Keek account?

Coming soon.

Please see the Website FAQ for information on how to delete your account using the website.

Verified Accounts

How do I know if an account on Keek is verified?

This symbol indicates that an account is verified.

Why are accounts verified?

The Keek community is growing rapidly with millions of people signing up monthly. Keek account verification is used to authenticate the identity of users. The verified icon helps establish trust and makes it easier for users to find you and your content.

Who qualifies for verification?

Individuals or businesses at high risk of impersonation that have a sizable audience on Keek, other networks, TV, entertainment etc.

How to complete the verification process

1. Post at least one keek to the account you want to verify

2. Take a screenshot of your Keek profile and post it to your official Twitter, Facebook and/or Instagram accounts with the following verification message:

Copy text below:

Go download the Keek app and subscribe to me! http://keek.com/getapp

3. Email us at verifyme@keek.com and include your Keek username along with links to the verification message posted on each of your official accounts.

• You don’t need all of the above accounts to be verified but your chances increase if you post the verification message to all official accounts you own

• Active Keek accounts with engaged followers and subscribers increase your chances of verification

Keek manually reviews all submissions and doesn’t guarantee verification for any account

Keek 101

TIP #1: Post Content Frequently

Users can only subscribe to a limited number of people. If you aren't posting content regularly, you may get unsubscribed. People routinely unsubscribe from inactive users to free up space on their subscription lists for active users.

TIP #2: Post Keeks with Captions & Hashtags

Keeks posted with captions & hashtags get more views. Only keeks with captions are searchable. Keeks appearing in search results and Klusters get more exposure to potential viewers. Remember to use hashtags that are relevant to the content you are posting.

TIP #3: Speak to Your Followers

Keek is more authentic and personal than other networks. Users that record a keek while speaking to the camera generate more interaction.

TIP #4: Connect with Keekbacks

Post keekbacks to make stronger connections with other users. Keekbacks standout on comment threads and can attract new followers.

TIP #5: Keep it Simple

Keek is a massive community of real people sharing real experiences. Keeks posted with stop motion, filters and soundtracks normally don’t do as well as keeks recorded with simple, unedited footage.

TIP #6: Use Your Existing Networks

One of the simplest things many users forget to do is invite friends to join them from other networks they use.

a. In settings on the mobile app or in your Dashboard on keek.com, there are a few simple tools that will help you quickly invite friends to join you and/or find friends already using Keek. Try it here: Invite Friends

b. Try posting a message to other places your friends follow you, like Twitter, Facebook, Instagram for example. Ask your friends to download the Keek app and follow you. Make sure you leave your username so they can easily find you. Attaching a screenshot of your profile will dramatically increase the response rate.

c. Make sure you have posted a few keeks before inviting people to increase your chances of being followed.

d. Try inviting friends at different times of the day or week. Some days and times may work better than others.

TIP #7: Have Fun and Be Yourself!

Help & Technical Questions

I'm on the Android or iPhone app and my keeks are displaying sideways or upside down

Please check your device to be sure that the orientation of the camera is not locked. The orientation should always be unlocked when you are recording a keek.
When starting to record a keek please be sure to start the recording in a level orientation and try not to switch the orientation as you are recording your keek. Some devices will have a hard time recognizing the proper orientation of your phone if you begin recording in a diagonal or flat orientation.

I am using the Android or iPhone app and my keeks won't upload

Try to log out of the Keek app, close and re-open the app, and then log back in. Try your upload again. If you are connected to a 3G network try switching to a Wi-Fi network to see if this helps resolve the issue.

I am unable to record a keek from my computer

Make sure no other programs or browsers are using or accessing your webcam. If you are unsure if another program or browser is using your webcam you can re-start your computer and then open up Keek without starting any other programs.
Make sure you have the right web camera selected in the Flash player. You may have to select the right webcam to be used with Keek. Right click (or control-click on Mac) in the Flash player box (this will appear once you click "New keek") – and then choose "Settings" in the menu that appears. In the webcam tab (you'll see the image of a webcam at the bottom of the popup box that appears after you click settings), select the camera you want to use with Keek from the dropdown menu and then click on the "Close" button.
Make sure you have the most up to date installation of Flash on your computer. If you see a black box in the window when you click to record a new keek you may need to update, or re-install, your current version of Flash. We recommend that you download the most current version of Adobe Flash Player and install it.
Make sure you clear your web browser's cache files to see if this resolves your issue. Each web browser will collect cache data from websites differently depending on your settings. To clear your cache in any of the various web browsers please see the link below for instructions and tips: http://www.wikihow.com/Clear-Your-Browser's-Cache

I am using Chrome and my sound is recording weird

If you are using Google Chrome and notice an echo or other weird sound effects in your recording try disabling the internal flash player within Chrome using the following steps:

Open a Chrome browser window
In the address bar type the following "chrome://plugins/" and hit enter
In the right hand corner of the page click on "Details" to expand the list items
Scroll down to the "Adobe Flash Player" list item
There may be 1 or more entries under the "Adobe Flash Player" list item
Choose the entry that has the location field ending with "\PepperFlash\pepflashplayer.dll" and click on "disable"

I have a question that isn't answered here

Please send us a detailed email, including the following information, if applicable, to :

What are the details of the issue(s) you are experiencing?
Which web browser are you using and do you know which version it is? (ex. Internet Explorer, Firefox, Chrome, Safari, etc.)
Which operating system is currently on your computer? (ex. Windows 7, Windows Vista, Mac OS X, etc.)
What version of Adobe Flash do you have installed on your computer? (You can check the version by right clicking on the window and looking at where it says "About Adobe Flash Player")
If you are using a mobile device please provide us with the model number, the operating system and version number.
Does your web cam work in another program other than Keek?