Frequently Asked Questions

General Questions

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Keek 101

Help & Technical Questions

General Questions

What is Keek?

Keek is a revolutionary new way to discover the world and interact with others. Create & watch fast, short video updates with your smartphone, tablet or computer and share them with friends.

What is a "keek"?

A "keek" is a short 36 second video update. You can post keeks via webcam, iPhone, Android, BlackBerry 10, or Windows 8 devices and share them via Email, SMS, Facebook, Twitter, Tumblr and Instagram. Posting keeks is a fun way to meet new people, stay up to date with friends and tell the world what you're up to in real-time.

What does "keek" mean?

A keek, by definition, is a quick look, glance or peep. Check out our About page for a detailed list of features and information.

Is there a cost to join Keek?

No, Keek is absolutely free.

Do I have to register to view keeks?

No. However, you do need an account if you would like to post keeks, follow and/or subscribe to other users, comment or "keekback", etc.

What is a "keekback"?

A "keekback" is a video comment that can be posted to a user's keek, the same way you would post a text comment.

Why is the length of a keek 36 seconds?

It's a secret.

Is Keek on other social networks?

You can follow us on Twitter (@Keek) and on Facebook.

Are there Keek mobile apps for Android, iPhone or other mobile devices?

We currently have apps for iPhone, Android, Blackberry 10, and Windows 8 devices.

How do I make my Keek account private?

Coming soon.

For information on how to send “Private messages” see the section below entitled "How do I send a private message?".

How do I confirm my Keek account?

To confirm your Keek account:

  • Check your email inbox for an email from @keek.com.
  • Open the email and click on the confirmation link contained in the email.

Confirmation emails may take up to five minutes or more to be received. However, if you did not receive your confirmation email please send an email to to request another confirmation email. Please be sure that “@keek.com” is listed under your safe senders list in your email client and check your junk folder to be sure you didn’t miss the email.

How do I get my Keek account verified?

To apply for account verification please follow the steps outlined here.

What are “private messages”?

Private messages allow you to send text or video messages to other Keek users through conversations. You can have up to 36 Keek users in one conversation at a time. You can also share keeks from other users directly into any conversation. Currently you can access private messages through the Keek website or iOS app by going to your Keekmail screen and clicking on the “Messages” section.

Please see "How do I send a private message?" under the "Website FAQ" section for more information.

NOTE: This feature is coming soon for the Keek Android, BlackBerry10 and Windows 8 apps.

Are there any limits to how many keeks I can post?

There are no limits to the amount of keeks you can post.

Who are the top users on Keek?

Check out our Top 100 section to see the most popular users on Keek.

What is the difference between "follow" and "subscribe"?

When you "follow" a user you will receive updates on that user's activity in your "My stream" as they happen.

Alternatively, when you "subscribe" to a user you will receive email and keekmail notification when that user posts a new keek. You will also receive updates on that user's activity in your "My stream" as they happen.

You can alter the frequency of these emails from "Immediate" to a "Daily” digest. Please see the section entitled "How can I alter the frequency for 'Subscription Update' emails?" for more information.

What is Kred?

Kred is a fun and interactive community rating system that gives the Keek community the ability to rate a user based on their keeks. Kred also gives you a better idea of which users you may want to follow or subscribe to. To view or vote on a user's Kred simply click on the "Kred" button beside their profile image on the user's profile page.

NOTE: This feature is coming soon for the Keek iOS, Android, BlackBerry 10 and Windows 8 apps.

How can I retrieve deleted content?

Unfortunately, once content has been deleted there is no way to retrieve it.

How can I delete my Keek account?

At this time you will need to deactivate your Keek account using the Keek.com website. Please see the section "How do I delete my Keek account?" under the “Website” section of the FAQ.

NOTE: This feature is coming soon for the Keek iOS, Android, BlackBerry 10 and Windows 8 apps.

How can I reactivate a deleted account?

Unfortunately, once an account has been deleted there is no way to reactivate it.

I’m showing up in Google, why? How do I remove myself from Google searches?

Google is a website which saves information from billions of other websites so that users can search for the information on the Google search page.

Any website that is publicly accessible can and will be saved by Google, as well as, any other search engine websites. As Keek is a public website, any information posted to the public areas of the site can and will be saved and indexed by Google. This includes keeks, comments, keekbacks, bio information such as full name, birthdate, description, as well as usernames, followers, etc. To see what information is publicly accessible, go to your profile page while logged out. Please note that your email address and private messages are not publicly visible.

If you wish to request that your Profile and content be excluded from search engine websites, you may make a request to be excluded by clicking here. Once you have submitted a request to be excluded it may take several days to have your Profile and content excluded. Please be aware that in some rare cases it may take up to two months or more to have your Profile and content excluded.

We are unable to remove any content from search engines such as Google or Bing, etc. Please refer to the Google help page here to request Google remove the cached information from their cached servers. To request information be removed from other search engines please refer to the search engine’s help page for instructions.

Is Keek in the news?

Check out some news stories about Keek in our Press section here.

Please see the Terms of Use for more information regarding Copyrights and Trademarks.

How can I contact support?

If you wish to contact support please email or support@keek.com.

Website FAQ

How do I record a keek?

To record a keek:

  • Click on the new keek button (green orb) located in the header at the top of every page.
  • Choose "Webcam" to record a new keek.
  • Click on the "Click here" link.
  • Click on "Allow". (You will need to allow Flash to access your web camera in order to record a keek) and then "Close".
  • Click on the "Record" button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
  • Click "Stop" at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
  • Once your keek is recorded you can preview it by clicking on the "Preview" button.
  • If you wish to redo/re-record your keek, simply click on the "Redo" button to be taken back to the recording screen.
  • If you are happy with your keek you can post it to your profile by clicking on the "Continue" button.
  • On the next screen you will be able to add a keek caption/title and share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located below the caption entry box.
  • Once you are finished with the caption and sharing options simply click "Publish" to post your keek to your profile page.
  • You can click "Done" if you are finished recording keeks or "Post another" to record another keek.

NOTE: Please be sure to have the most up to date version of Adobe Flash installed on your computer before you attempt to record a keek. Also, please be sure that no other programs, internet browsers, or websites are using your web camera at the same time as Keek.

How do I import a video from my computer into a keek?

To import a keek:

  • Click on the new keek button (green orb) located in the header at the top of every page.
  • Choose "Import" to import a video into keek.
  • Click on the "Browse" button to choose your video (The video must be no more than 500 MB for the file size and no longer than 10 mins. In length in order to import it).
  • Once you choose the video click "Open" to begin the import.
  • Once the importer has finished importing the video you will be able to preview and/or clip the video to a maximum 36 second segment.
  • Use the red "Play" indicator to position where in the clip you would like the preview to start. Click on the "Play" button to begin playing the preview of the clip. By default the red "Play" indicator will be positioned at the beginning of the clip preview area.
  • The 36 second clip length is highlighted in green and bounded by the start and end clip bars. You may drag the start and end bars to change the position of where the clip starts and ends. Please note that you cannot drag the bars beyond the 36 second time limit, however, you can make the clip shorter than 36 seconds.
  • Once you are finished positioning the clip click on the "Next" button to proceed to uploading it as a keek.
  • On the next screen you will be able to add a keek caption/title and share your keek to your Facebook / Twitter / Tumblr accounts using the share check boxes located below the caption entry box.
  • Once you are finished with the caption and sharing options simply click "Publish" to post your keek to your profile page.
  • You can click "Done" if you are finished importing keeks or "Post another" to import another keek.

NOTE: At this time you will only be able to upload video files with the "MP4", "WMV", or "AVI" extensions. More file extensions will be supported soon.

How do I delete a keek I've published?

To delete a keek:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "My content" menu item in the dropdown menu.
  • Click on the "delete" link beside the keek thumbnail of the keek you wish to delete. This will permanently delete the keek.

How do I delete a keekback or text comment I've made?

To delete a keekback or text comment:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "My content" menu item in the dropdown menu.
  • Click on the “My comments” tab.
  • Click on the "delete" link beside the keekback thumbnail or text comment you wish to delete. This will permanently delete the comment or keekback.

How do I delete a text comment or keekback that someone else made on my keek?

If you are logged into your account you can delete any text comments or keekbacks made on your keek by clicking on the delete icon beside the text comment or keekback. This will permanently delete it.

How do I edit a keek caption after it’s been published?

To edit a keek caption:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "My content" menu item in the dropdown menu.
  • Click on the "edit" link to the right of the keek image.
  • Enter your new caption and click "save".

How do I invite my friends to use Keek?

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Add friends" menu item in the dropdown menu.

For Facebook:

  • Click on the Facebook icon and then click on the "Connect with Facebook" button.
  • Sign in to Facebook in the new window that appears and then click "Sign in".
  • Click on "Invite" beside the name of the friend you wish to invite to send them an invite message within Facebook. For friends that already have a Keek account you will see an option to "Follow" the friend on Keek instead.

For Twitter:

  • Click on the Twitter icon and then click on the "Connect with Twitter" button.
  • Sign in to Twitter in the new window that appears and then click "Sign in".
  • Click on "Invite" beside the name of the friend you wish to invite to send them an invite message through Twitter. For friends that already have a Keek account you will see an option to "Follow" the friend on Keek instead.

For Hotmail, Yahoo or Gmail:

  • Click on the icon of the service your wish to use and connect as you did with Facebook and/or Twitter above.
  • Choose the friends you wish to email and click on the "Invite" button beside their name to send them an invite.

How do I embed a keek on my website or blog?

While you are on the keek’s page you will see a button below the video image that looks like this "< >". If you click on this button a window will appear that contains the embed code for that keek. Simply highlight and copy the code and paste it in the location that you wish the keek to be embedded.

NOTE: This feature is coming soon for the Keek iOS, Android, BlackBerry 10 and Windows 8 apps.

How do I send a private message?

To send a "private message":

  • Go to the user's profile page and click on the "message" button to the right of the user's profile image.
  • The private messages window will open in the bottom right hand corner of your screen with the user’s name pre-filled in the “To:” field.
  • Enter the message you wish to send in the text field, or click on the green orb to record a keek to send to the user. When you are finished click on the “Send” button to send the message.

Alternately, you can also send a "private message" by:

  • Clicking on the "Private messages" button in the top left hand side of the page header.
  • Next click on the “New Message” button to open the private messages window.
  • Type the username of the user you wish to send the message to in the “To:” field.
  • When the user appears in the search results click on their username to add it to the “To:” field.
  • Enter the message you wish to send in the text field, or click on the green orb to record a keek to send to the user. When you are finished click on the “Send” button to send the message.

NOTE: This feature is coming soon for the Keek Android, BlackBerry 10 and Windows 8 apps.

How do I view a private message?

To view a private message:

  • Clicking on the "Private messages" button in the top left hand side of the page header.
  • You will see a listing of all conversations that you currently are a part of.
  • The newest conversation will always be placed at the top of the list.
  • Click on the conversation entry to open up the private messages window and view the conversation.

NOTE: This feature is coming soon for the Keek Android, BlackBerry 10 and Windows 8 apps.

How do I change my private message settings?

To alter your message settings and restrict who can send you message requests:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" option in the dropdown menu.
  • Click on the “message requests” tab.
  • Select the option you wish to use for who can send you private message requests.
  • Click on "Save changes" to save your changes.

How do I change my @mention settings?

To alter your @mention settings and restrict who can send you @mention notifications:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" option in the dropdown menu.
  • Click on the “mentions”.
  • Select the option you wish to use for who can send you @mention notifications.
  • Click on "Save changes" to save your changes.

How do I change my comment settings?

To alter your comment settings and restrict who can comment on your keeks:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" option in the dropdown menu.
  • Click on the “comments”.
  • Select the option you wish to use for who can send comment on your keeks.
  • Click on "Save changes" to save your changes.

How do I change my profile picture?

To add a profile picture, or to update to a new photo:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Edit profile" option in the dropdown menu.
  • Click on the "Browse" button to the right of the image and browse to the image you wish to add.
  • Select your image and click open.
  • Once your image is selected scroll to the bottom of the "edit profile" tab and click on "Save Profile" to save your changes.

NOTE: Images must be below 2MB in size or they will not be uploaded.

How do I remove my birthday?

To remove your birthday:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Edit profile" option in the dropdown menu.
  • Click on the drop down box beside the “Birthday” entry.
  • Select the following from all three boxes: “Month” “Day” “Year”.
  • Click on "Save Profile" to save your changes.

How do I reply or comment on keeks from other people?

To post a text comment on a user's keek:

  • Click in the text comment box below the keek video.
  • The box will expand to offer more typing space for your comment.
  • Once you are finished typing your comment click on the "submit" button to post the comment beneath the user's keek.

If the user has their comment notification settings turned on they will receive a Keekmail and/or email when you have commented on their keek.

Alternately, you can make a "keekback", which is a keek comment, to the user by:

  • Clicking on the "keekback" button beside the text comment box.
  • Record your keek back and then click on the "publish" button just like a regular keek.
  • Once published, the keekback will appear in the comments area below the original keek.

How do I change my email address on Keek?

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Enter the new email address you wish to use and click "Save changes".

NOTE: This feature is coming soon for the Keek Android and iPhone apps.

How do I change my email settings on Keek?

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Click on the "Email" tab.
  • Check or uncheck the boxes to turn the email you receive on or off.
  • Click on "Save changes" to save your new settings.

How do I alter the frequency for "Subscription Update" emails?

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "People" menu item in the dropdown menu.
  • Click on the "Subscribed" tab.
  • Change the setting in the drop down box beside the user's name from "Immediate" to "Daily" or vice versa.

NOTE: "Immediate" will send out an email whenever the user creates a new keek. "Daily" will send out a daily digest of the keeks that the user has made that day. The "Daily" email will only send one email out to you in a day if the user has created any keeks for that day.

How do I unsubscribe from all Keek emails?

Please see the section entitled "How do I change my email settings on Keek" above.

How do I change my username on Keek?

To change the username on your account:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Click on the "Account" tab.
  • Under the "Username" field enter the username you wish to use.
  • If the username is available you will see a message saying "Available!" in green to the right of the field.
  • Click on the "Save changes" button to save your changes.

How do I change my password on Keek?

To change the password on your account:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Click on the "Password" tab.
  • Enter your current password in the “Current password” field.
  • Enter the new password in the “New Password” and “Confirm new password” fields.
  • Click “Save changes” to save your new password.

NOTE: If you have forgotten your current password you can retrieve it by clicking on the “Forgot Password” link and following the instructions on the page.

How do I share keeks to other social networks?

To share a keek to another social network:

  • Login to your account.
  • Go to the keek you wish to share.
  • Click on the Email, Facebook, Twitter or Tumblr button located below the keek video.
  • If applicable, follow the login instructions for the network.
  • Click on the “Share” or “Submit” button, if applicable.

How do I automatically share my keeks to Facebook or Twitter?

To automatically share your keeks to another social network:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Click on the “Sharing” tab.
  • Click on the “On” button beside the network you wish to use.
  • Enter your login credentials for the network.
  • Once logged in check or uncheck the sharing options you wish to use.
  • Your options will be saved automatically when they are changed.

NOTE: Due to security reasons we do not save your login credentials for any third party networks. The network will provide us with a key to represent your login status. These keys will be saved locally on your web browser and cannot transfer between browsers, devices or platforms. If you move to a different web browser, device or platform you will need to login again and re-enter your share settings.

How do I turn off automatic sharing to Facebook, Twitter or Tumblr?

To turn off automatic sharing:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "Settings" menu item in the dropdown menu.
  • Click on the “Sharing” tab.
  • Click on the “Off” button beside the network you wish to turn off.

How do I block a user?

To block a user:

  • Go to that user's profile page.
  • Hover over the blue bio icon beside their username to open up their bio window.
  • Click on the "Block" button.
  • Click on the "Block user" button to confirm the block.

NOTE: Blocking a user will prevent the user from interacting with you via text comments or keekbacks on your keeks, voting on your kred, liking your keeks and following or subscribing to you. You will also be unable to interact with the blocked user in the same fashion.

How do I unblock a user?

To unblock a user:

  • Login to your account.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on the "People" menu item in the dropdown menu.
  • Click on the "Blocked" tab to see a list of all users you have blocked.
  • Click on the "Unblock" link beside the username of the user you wish to unblock.

How do I report a user?

To report a user who you feel has violated our Terms of Use:

  • Login to your account.
  • Go to the user's profile page.
  • Hover over the blue bio icon beside their username to open up their bio window.
  • Click on the "Report User" button.
  • Click on the "Report User" button again to confirm the report.

NOTE: Before reporting, verify the user is violating our Terms of Use. Abusing the report user feature is a violation of our Terms of Use.

How do I report a keek, keekback or text comment?

To report content you feel has violated our Terms of Use:

  • Login to your account.
  • Go to the content in question.
  • Click on the small flag icon located at the bottom of the content you wish to flag.
  • Enter in the security check in the box provided.
  • Click on the "Flag this content" button to confirm the report.

NOTE: Before flagging content, verify the content is violating our Terms of Use. Abusing the flagging feature is a violation of our Terms of Use.

How do I delete my Keek account?

To delete your Keek account:

  • Login to your account through the website at www.keek.com.
  • Hover over your profile image in the top right hand corner of the page and wait for a menu to appear.
  • Click on "Settings" in the dropdown menu.
  • Click on the "Account" tab.
  • Click on the "Deactivate your account" link located at the bottom of the tab.
  • Enter your password into the box and click on "Deactivate my account".

If you created your Keek account using Facebook you will need to set a password using the following link: http://www.keek.com/forgot_password.

NOTE: Deleting your account cannot be reversed. This will remove all of your content from Keek including keeks, comments, profile images, bio info, username, etc. At this time, your username will not be released after account deletion so you will not be able to create a new account using the same username.

After account deletion some content may still be available in our cached servers for up to 7 days.

We are unable to remove content from search engines such as Google or Bing, etc. Please refer to the search engine's website for help in removing cached content from their systems.

NOTE: This feature is coming soon for the Keek iOS, Android, BlackBerry 10 and Windows 8 apps.

iPhone App

How do I record a keek?

To record a keek:

  • Login to your account by clicking on the login button that appears when the app first opens.
  • Once you are logged in click on the new keek button (the green circle) located on the tab bar.
  • Click on the record button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
  • Click the record button again at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
  • You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter / Tumblr accounts using the share sliders located below the caption entry box.
  • Once you are finished with the caption and sharing options simply click the green upload button and then choose post, to upload the keek immediately, or save to save the keek in your saved keeks list so that you can upload it later.
  • Click the X in the top right hand corner and then the delete button to delete the keek.

How do I import a keek from my camera roll?

To import a keek:

  • Login to your account by clicking on the login button that appears when the app first opens.
  • Once you are logged in click on the new keek button (the green circle) located on the tab bar.
  • Click on the import button in the bottom right hand corner of the screen.
  • Click on the video you wish to import.
  • On the next screen you will be able to choose the clip you wish to import as a keek.
  • Click the play button to play the preview of the clip.
  • Use the slider at the top of the screen to choose the piece of video you wish to clip. Please note that the clip can only be 36 seconds or less in length. The slider will appear gold if the 36 second maximum length has been reached.
  • Once you have finished choosing your clip click on the choose button to turn it into a keek.
  • You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter / Tumblr accounts using the share toggles located below the caption entry box.
  • Once you are finished with the caption and sharing options simply click the green upload button and then choose post, to upload the keek immediately, or save to save the keek in your saved keeks list so that you can upload it later.
  • Click the X in the top right hand corner and then the delete button to delete the keek.

NOTE: You will need to allow the Keek app to access your photos in order to import a video clip. Please see the section "How do I allow Keek to access my photos from my camera roll?" for more information.

How do I allow Keek to access my photos from my camera roll?

To alter your privacy settings to allow Keek to access your photos/videos:

  • Close the Keek app.
  • On your iOS device click on the "Settings" option to access the iOS settings for your device.
  • Click on the "Privacy" option.
  • Click on the "Photos" option.
  • Find Keek in the listing and switch it to "On".
  • Re-open the Keek app.

How do I delete a keek I've published?

To delete a keek:

  • Login to your account.
  • Click on the profile button on the tab bar.
  • Click on the keeks tab.
  • Click on the keek you wish to delete.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the delete button in the context menu.
  • Click on the delete button again to confirm the deletion. This will permanently delete the keek.

How do I delete a keekback or text comment I've made?

To delete a keekback or text comment:

  • Login to your account.
  • Click on the profile button on the tab bar.
  • Click on the comments tab.
  • Swipe your finger to the left beside the keekback or text comment you wish to delete. A delete button will appear.
  • Click on the delete button.
  • Click on the delete button again to confirm the deletion. This will permanently delete the comment or keekback.

How do I delete a text comment or keekback that someone else made on my keek?

To delete a comment or keekback on your keek:

  • Login to your account.
  • Click on the profile button on the tab bar.
  • Click on the keeks tab.
  • Click on the keek with the comment or keekback you wish to delete on it.
  • Swipe your finger to the left beside the keekback or text comment you wish to delete. A delete button will appear.
  • Click on the delete button.
  • Click on the delete button again to confirm the deletion. This will permanently delete the comment or keekback.

How do I edit a keek caption after it's been published?

To edit a keek caption:

  • Login to your account.
  • Click on the profile button on the tab bar.
  • Click on the keeks tab.
  • Click on the keek you wish to edit.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the edit button in the context menu.
  • When you are done editing click save in the top right hand corner of the screen.

How do I invite or find my friends on Keek?

To invite or find your friends:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on "Invite and Find Friends".
  • Click on the SMS, Facebook, Twitter, or Email tab to choose the method you wish to send the invite with.
  • If applicable, enter your login credentials for that network.
  • Click on the invite button beside the name of the user you wish to invite to send them an invite.
  • Click on the follow button beside the username of the friends you wish to follow on Keek.
  • When you are finished click the back button to return to the settings menu.

NOTE: If your friend already has a Keek account you will see a “Follow” button beside their username. If your friend does not currently have a Keek account you will see an “Invite” button beside their username.

How do I embed a keek on my website or blog?

Coming soon.

Please see the Website FAQ for information on how to embed a keek using the website.

How do I send a private message?

To send a "private message":

  • Go to the user's profile page and click on the message button below the user's profile image.
  • The private messages screen will appear with the user’s name pre-filled in the “To:” field.
  • Enter the message you wish to send in the text field, or click on the green circle to record a keek to send to the user. When you are finished click on the send button to send the message.

Alternately, you can also send a "private message" by:

  • Clicking on the Keekmail button on the tab bar.
  • Click on “Messages".
  • Click on the new message button to open the private messages window.
  • Type the username of the user you wish to send the message to in the “To:” field.
  • When the user appears in the search results click on their username to add it to the “To:” field.
  • Enter the message you wish to send in the text field, or click on the green orb to record a keek to send to the user. When you are finished click on the send button to send the message.

NOTE: This feature is coming soon for the Keek Android, BlackBerry 10 and Windows 8 apps.

How do I view a private message?

To view a private message:

  • Click on the Keekmail button on the tab bar.
  • Click on "Messages".
  • You will see a listing of all conversations that you currently are a part of.
  • The newest conversation will always be placed at the top of the list.
  • Click on the conversation entry to open up the private messages window and view the conversation.

NOTE: This feature is coming soon for the Keek Android, BlackBerry 10 and Windows 8 apps.

How do I change my private message settings?

To alter your message settings and restrict who can send you message requests:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on preferences.
  • Scroll to the section “Receive message requests from”.
  • Click on the drop down menu and choose which option you prefer.
  • Click the done button to save your option.

How do I change my @mention settings?

To alter your @mention settings and restrict who can send you @mention notifications:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on preferences.
  • Scroll to the section “Receive mentions from”.
  • Click on the drop down menu and choose which option you prefer.
  • Click the done button to save your option.

How do I change my comment settings?

To alter your comment settings and restrict who can comment on your keeks:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on preferences.
  • Scroll to the section “Receive comments from”.
  • Click on the drop down menu and choose which option you prefer.
  • Click the done button to save your option.

How do I change my profile picture?

To add a profile picture, or to update to a new photo:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on edit Profile.
  • Click on the profile image box.
  • Choose where you would like to upload the image from, Camera or Photo Library.
  • Take a picture or choose one from your library.
  • You can now position the image box to crop the image before uploading it.
  • Click use to use the image for your profile image.
  • Click the save button to save your profile changes.

NOTE: You will need to allow keek to access your photos on your device before you are able to upload a photo from your camera roll. See the above section entitled "How do I allow Keek to access my photos from my camera roll?" for more information.

How do I remove my birthday?

To remove your birthday:

  • Login to your account.
  • Click on the context menu in the top right hand corner of the app.
  • Click on the settings button in the context menu.
  • Click on edit Profile.
  • Under the “Birthday” section click on one of the dropdown menus for day/month/year.
  • Click on the clear button in the top left hand corner to clear your birthday.
  • Click the save button to save your profile changes.

How do I reply or comment on keeks from other people?

To post a text comment on a user's keek:

  • Click on the blue comment button below the keek video.
  • Click on the comment button.
  • To tag a Kluster name into the comment click on the Klusters button below the text entry field.
  • Click on the Kluster name to add it to the comment.
  • Enter your comment and click save in the top right hand corner of the screen.

Alternately, you can make a "keekback", which is a keek comment, to the user by:

  • Click on the blue comment button below the keek video.
  • Click on the keekback button.
  • Click on the record button to begin recording your keekback.
  • Click on the record button again to end the recording or wait for the 36 second timer to expire.
  • On the next screen you can now add a caption for your keekback.
  • To tag a Kluster name into the comment click on the Klusters button below the text entry field.
  • Click on the Kluster name to add it to the comment.
  • Once you are finished with the caption simply click the green upload button and then choose post, to upload the keekback immediately, or save to save the keekback in your saved keeks list so that you can upload it later.
  • Click the X in the top right hand corner and then the delete button to delete the keek.
  • How do I change my email address on Keek?

    To change the email address on your account:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on account.
    • Edit the email address in the “Email Address” field.
    • If the email address has not yet been used to create a Keek account you will see the message “Available!” in green.
    • Click the save button to save your changes.

    How do I change my email settings on Keek?

    To change your email settings:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Email under the “Notifications” section.
    • Choose which email notifications you wish to turn off and click on the green checkmark beside their name.
    • Click the back button to save your settings.

    How do I alter the frequency for "Subscription Update" emails?

    To edit subscription frequency:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Subscriptions under the “Manage People” section.
    • Click on the user you wish to alter.
    • Change the setting by clicking the appropriate button for the setting you want or unsubscribe from the user.
    • Click the back button to save your new settings.

    NOTE: "Immediate" will send out an email whenever the user creates a new keek. "Daily" will send out a daily digest of the keeks that the user has made that day. The "Daily" email will only send one email out to you in a day if the user has created any keeks for that day.

    How do I unsubscribe from all Keek emails?

    Please see the section entitled "How do I change my email settings on Keek?" above.

    How do I change my keekmail settings?

    To change Keekmail settings:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Keekmail under the “Notifications” section.
    • Choose which keekmail notifications you wish to turn off and click on the green checkmark beside their name.
    • Click the back button to save your settings.

    How do I change my push notification settings?

    To change push notifications:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Push under the “Notifications” section.
    • Choose which push notifications you wish to turn off by clicking the toggle beside their name.
    • Click the back button to save your settings.

    How do I change my username on Keek?

    To change the username on your account:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Account.
    • Edit the username in the “Username” field.
    • If the username has not yet been used to on a Keek account you will see the message “Available!” in green.
    • Click the save button to save your changes.

    NOTE: This feature is coming soon for the website and Keek Android, BlackBerry 10 and Windows 8 apps.

    How do I change my password on Keek?

    To change the password on your account:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on preferences.
    • Click on Account.
    • Click on the change password button.
    • Enter your current password in the “Current password” field.
    • Enter the new password in the “New Password” and “Confirm new password” fields.
    • Click the save button to save the new password.

    NOTE: If you have forgotten your current password you can retrieve it by clicking on the “Forgot Password” link and following the instructions on the page.

    How do I share keeks to other social networks?

    To share a keek to another social network:

    • Login to your account.
    • Go to the keek you wish to share.
    • Click on the share button in the bottom right hand corner of the keek.
    • Click on the network you wish to share the keek to.
    • If applicable, follow the login instructions for the network.
    • Click on the share button, if applicable.

    How do I automatically share my keeks to Facebook, Twitter or Tumblr?

    To automatically share your keeks to another social network:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on Share Settings.
    • Click on the network you wish to use and login.
    • Once logged in click on the arrow beside the network name to show the network options.
    • If applicable, check or uncheck the sharing options you wish to use.
    • Click back to save these options.

    NOTE: Due to security reasons we can not save your login credentials for any third party networks. The network will provide us with a key to represent your login status. These keys will be saved locally on your device and cannot transfer between devices or platforms. If you move to a different device or platform you will need to login again and re-enter your share settings.

    How do I turn off automatic sharing to Facebook, Twitter or Tumblr?

    To turn off automatic sharing:

    • Login to your account.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on Share Settings.
    • Click on the network you wish to unlink.
    • Click the red X button to logout and unlink your account.

    How do I block a user?

    To block a user:

    • Go to that user's profile page.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the block button in the context menu.
    • Click on the block button to confirm the block.

    NOTE: Blocking a user will prevent the user from interacting with you via text comments or keekbacks on your keeks, voting on your kred, liking your keeks, following or subscribing to you or sending you private messages. You will also be unable to interact with the blocked user in the same fashion.

    How do I unblock a user?

    To unblock a user:

    • Go to that user's profile page.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the block button in the context menu.
    • Click on the block button to confirm the block.

    Alternately, you can also unblock a user by:

    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on Preferences.
    • Click on Blocked Users.
    • Click on the name of the user you wish to unblock.
    • Click on unblock to unblock the user.

    How do I report a user?

    To report a user who you feel has violated our Terms of user:

    • Go to that user's profile page.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the report button in the context menu.
    • Click on the report button to confirm the block.

    Alternately, you can also report a user by:

    • Click on the context menu in the top right hand corner of the app.
    • Click on the settings button in the context menu.
    • Click on Preferences.
    • Click on Blocked Users.
    • Click on the name of the user you wish to report.
    • Click on the report button to confirm the report.

    NOTE: Before reporting, verify the user is violating our Terms of Use. Abusing the report user feature is a violation of our Terms of Use.

    How do I report a keek, keekback or text comment?

    To report content you feel has violated our Terms of Use:

    To flag a keek video:

    • Go to the keek in question.
    • Click on the context menu in the top right hand corner of the app.
    • Click on the flag button in the context menu.
    • Click on the flag button to confirm the report.

    To flag a text comment or keeback video:

    • Go to the text comment or keekback video in question.
    • Swipe your finger to the left on the comment or keekback entry and a flag button will appear.
    • Click the flag button.
    • Click the flag as inappropriate button again to confirm the flag.

    NOTE: Before flagging content, verify the content is violating our Terms of Use. Abusing the flagging feature is a violation of our Terms of Use.

    How do I delete my Keek account?

    Coming soon.

    Please see the Website FAQ for information on how to delete your account using the website.

    Android App

    How do I record a keek?

    To record a keek:

    • Login to your account by clicking on the "Login" link that appears when the app first opens.
    • Once you are logged in click on the "New Keek" button located in the top right hand corner of the app.
    • Click on the "Record" button to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
    • Click "Stop" at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
    • You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter, or other social network accounts using the share check boxes located above the caption entry box.
    • Once you are finished with the caption and sharing options simply click "Upload" to upload the keek immediately or "Save" to save the keek in your saved keeks list so that you can upload it later.
    • Click "Delete" to delete the keek and re-record a new one.

    How do I import a keek from my gallery?

    To import a keek:

    • Login to your account by clicking on the "Login" link that appears when the app first opens.
    • Once you are logged in click on the "New Keek" button located in the footer menu.
    • Click on the "Import" button in the bottom right hand corner of the screen.
    • Click on the video you wish to import.
    • On the next screen you will be able to choose the clip you wish to import as a keek.
    • Click play to play the preview of the clip.
    • Use the "Slider" at the top of the screen to choose the piece of video you wish to clip. Please note that the clip can only be 36 seconds or less in length. The slider will not be able to be resized past the 36 second time frame.
    • Once you have finished choosing your clip click on the checkmark to turn it into a keek.
    • You can now preview your keek, add a keek caption/title, and/or share your keek to your Facebook / Twitter / Tumblr or other social network accounts using the share check boxes located above the caption entry box.
    • Once you are finished with the caption and sharing options simply click "Upload" to upload the keek immediately or "Save" to save the keek in your saved keeks list so that you can upload it later.
    • Click "Delete" to delete the keek and re-record a new one.

    How do I delete a keek I've published?

    To delete a keek:

    • Login to your account.
    • Click on the "My Profile" button in the main menu on the home screen.
    • Click on the "keeks" tab.
    • Click on the keek you wish to delete.
    • Click on the "Edit" button in the top right hand corner of the keek video.
    • Click on the "Delete" button.
    • Click on the "Yes" button to confirm the deletion. This will permanently delete the keek.

    How do I delete a keekback or text comment I've made?

    To delete a keekback or text comment:

    • Login to your account.
    • Click on the "My Profile" button in the main menu on the home screen.
    • Click on the "comments" tab.
    • Click on the comment or keekback you wish to delete. This will take you to the keek the comment or keekback was made on.
    • Press and hold your finger on the comment or keekback until a menu appears.
    • Click on the "Delete" button. This will permanently delete the comment or keekback.

    How do I delete a text comment or keekback that someone else made on my keek?

    To delete a text comment or keekback on your keek:

    • Login to your account.
    • Go to the keek you wish to delete your comment from.
    • Scroll to the comment or keekback.
    • Press and hold your finger on the comment or keekback until a menu appears.
    • Click on the "Delete" button. This will permanently delete the comment or keekback.

    How do I edit a keek caption after it's been published?

    To edit a keek caption:

    • Login to your account.
    • Click on the "My Profile" button in the main menu on the home screen.
    • Click on the "keeks" tab.
    • Click on the keek you wish to edit.
    • Click on the "Edit" button in the top right hand corner of the keek video.
    • Click on the caption box to edit the caption.
    • When you are done editing click "Save" below the comment entry box to save the new caption.

    How do I invite or find my friends on Keek?

    To invite or find your friends:

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on "Invite and Find Friends".
    • Click on the social network you wish to send the invite with.
    • If applicable, enter your login credentials for that network.
    • Click on the “Invite” button beside the name of the user you wish to invite to send them an invite.
    • Click on the “Follow” button beside the username of the friends you wish to follow on Keek.
    • When you are finished click the back button on your device to return to the "Settings" menu.

    NOTE: If your friend already has a Keek account you will see a “Follow” button beside their username. If your friend does not currently have a Keek account you will see an “Invite” button beside their username.

    How do I embed a keek on my website or blog?

    Coming soon.

    Please see the Website FAQ for information on how to embed a keek using the website.

    How do I send a private message?

    Coming soon.

    Please see the Website FAQ for information on how to embed a keek using the website.

    How do I change my comment settings?

    To alter your comment settings and restrict who can comment on your keeks:

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Scroll to the section “Accept comments from”.
    • Click on the arrow and choose which option you prefer.

    How do I change my profile picture?

    To add a profile picture, or to update to a new photo:

    • Login to your account.
    • Click on the "My Profile" button in the main menu on the home screen.
    • Click on the "Edit Profile" button at the top of the screen beside your profile picture.
    • Click on the profile image box.
    • Choose where you would like to upload the image from, Camera or Gallery.
    • Take a picture or choose one from your library.
    • You can now position the image box to crop the image before uploading it.
    • Click "Save" to use the image for your profile image.

    How do I remove my birthday?

    To remove your birthday:

    • Login to your account.
    • Click on the "My Profile" button in the main menu on the home screen.
    • Click on the "Edit Profile" button at the top of the screen beside your profile picture.
    • Click on the birthday entry field.
    • Click on the “Clear” button.

    How do I reply or comment on keeks from other people?

    To post a text comment on a user's keek:

    • Click in the text comment button below the keek video.

    Enter your comment and click "Ok" to save it.

    Alternately, you can make a "keekback", which is a keek comment, to the user by:

    • Click in the keekback button below the keek video.
    • Click on the "Record" button to begin recording your keekback.
    • Click on the "Stop" button to end the recording or wait for the 36 second timer to expire.
    • On the next screen you can now add a caption for your keekback, upload it, or save it to your "Saved" list so that you can upload it at a later date.

    How do I change my email address on Keek?

    Coming soon.

    Please see the Website FAQ for information on how to embed a keek using the website.

    How do I change my email settings on Keek?

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on "Email Settings".
    • Choose which email notifications you wish to turn off and click on the checkmark box beside their name.
    • Click "Back" to save your settings.

    How do I alter the frequency for "Subscription Update" emails?

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on "Subscriptions".
    • Click on the user you wish to alter.
    • Change the setting by clicking the appropriate button to change the setting or unsubscribe from the user.

    NOTE: "Immediate" will send out an email whenever the user creates a new keek. "Daily" will send out a daily digest of the keeks that the user has made that day. The "Daily" email will only send one email out to you in a day if the user has created any keeks for that day.

    How do I unsubscribe from all Keek emails?

    Please see the section entitled "How do I change my email settings on Keek" above.

    How do I change my keekmail settings?

    Coming soon.

    Please see the Website FAQ for information on how to change your keekmail settings using the website.

    How do I add push notifications?

    Coming soon.

    How do I change my username on Keek?

    Coming soon.

    How do I change my password on Keek?

    Coming soon.

    Please see the Website FAQ for information on how to change your password using the website.

    How do I share keeks to other social networks?

    To share a keek to another social network:

    • Login to your account.
    • Go to the keek you wish to share.
    • Click on the “Share” button in the bottom right hand corner of the keek.
    • Click on the network you wish to share the keek to.
    • If applicable, follow the login instructions for the network.

    How do I automatically share my keeks to Facebook, Twitter, Tumblr or other social networks?

    To automatically share your keeks to another social network:

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on “Share Settings”.
    • Click on the network you wish to use and login.
    • Once logged in click on the network name to show the network options.
    • If applicable, check or uncheck the sharing options you wish to use.
    • Click back button on your device to save these options.

    NOTE: Due to security reasons we can not save your login credentials for any third party networks. The network will provide us with a key to represent your login status. These keys will be saved locally on your device and cannot transfer between devices or platforms. If you move to a different device or platform you will need to login again and re-enter your share settings.

    How do I turn off automatic sharing to Facebook, Twitter or Tumblr?

    To turn off automatic sharing:

    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on “Share Settings”.
    • Click on the network you wish to unlink.
    • Click “Log Out” to logout and unlink your account.

    How do I block a user?

    To block a user:

    • Go to that user's profile page.
    • Click on their "Bio" tab.
    • Scroll to the bottom of the tab and click on the "Block" button to block the user.

    NOTE: Blocking a user will prevent the user from interacting with you via text comments or keekbacks on your keeks, voting on your kred, liking your keeks and following or subscribing to you. You will also be unable to interact with the blocked user in the same fashion.

    How do I unblock a user?

    To unblock a user:

    • Login to your account.
    • Click on the "Settings" button for your Android device.
    • Click on "Settings" in the menu that appears.
    • Click on "Blocked Users".
    • Click on the name of the user you wish to unblock.
    • Click on "Unblock user" to unblock the user.

    How do I report a user?

    To report a user who you feel has violated our Terms of Use:

    • Login to your account.
    • Go to the user's profile page.
    • Click on their "Bio" tab.
    • Scroll to the bottom of the tab and click on the "Report User" button to block the user.

    NOTE: Before reporting, verify the user is violating our Terms of Use. Abusing the report user feature is a violation of our Terms of Use.

    How do I report a keek, keekback or text comment?

    To report content you feel has violated our Terms of Use:

    To flag a keek video:

    • Login to your account.
    • Go to the keek in question.
    • Click on the small flag icon located in the top right hand corner of the keek you wish to flag.
    • Click on the "Flag" button to confirm the report.
    To flag a text comment or keeback video:
    • Login to your account.
    • Go to the text comment or keekback video in question.
    • Click and hold your finger on the comment or keekback you wish to flag.
    • Click on the "Flag" button to confirm the report.

    NOTE: Before flagging content, verify the content is violating our Terms of Use. Abusing the flagging feature is a violation of our Terms of Use.

    • Click on the search icon located at in the top right hand of the screen.
    • Enter a search term and click on the "Enter" button to perform a search.
    • Click on the "Keeks" tab to view the search for keeks, and click on the "People" tab to view the list of users who match your search.

    How do I delete my Keek account?

    Coming soon.

    Please see the Website FAQ for information on how to delete your account using the website.

    Windows App

    How do I record a keek?

    To record a keek:

    • Login to your account by clicking on the "Login" link that appears when the app first opens.
    • Once you are logged in click on the "New Keek" button located in the top right hand corner of the app.
    • Touch the screen to begin your keek recording. (You will see a 36 second timer counting down as you are recording)
    • Touch the screen again at any time to stop your keek recording. (If the counter hits 0 your keek will automatically stop recording)
    • You can now preview your keek and add a keek caption/title.
    • Once you are finished with the caption and sharing options simply click "Upload" button at the bottom of the screen to upload the keek.
    • Click the "Delete" button to delete the keek and re-record a new one.

    How do I change my profile picture?

    To add a profile picture, or to update to a new photo:

    • Login to your account.
    • Click on the three dots in the footer menu to display more options.
    • Click on the "Settings" button in the footer menu.
    • Click on the "Edit Profile" button at the top of the settings list.
    • Click on the profile image box.
    • Choose where you would like to upload the image from.
    • You can now position the image box to crop the image before uploading it.
    • Click "Crop" checkmark to use the image for your profile image.

    How do I reply or comment on keeks from other people?

    To post a text comment on a user's keek:

    • Click the comment button below the keek video.
    • Click “Text Comment”.
    • Enter your comment and click "Submit" in the footer menu.

    Alternately, you can make a "keekback", which is a keek comment, to the user by:

    • Click the comment button below the keek video.
    • Click “keekback”.
    • Touch the screen to begin your keekback recording. (You will see a 36 second timer counting down as you are recording)
    • Touch the screen again at any time to stop your keekback recording. (If the counter hits 0 your keek will automatically stop recording)
    • You can now preview your keekback and add a keek caption/title.
    • Once you are finished with the caption and sharing options simply click "Upload" button at the bottom of the screen to upload the keek.
    • Click the "Delete" button to delete the keek and re-record a new one.

    How do I share keeks to other social networks?

    To share a keek to another social network:

    • Login to your account.
    • Go to the keek you wish to share.
    • Click on the “Share” button in the footer menu.
    • Click on the network you wish to share the keek to.
    • If applicable, follow the login instructions for the network.

    How do I block a user?

    Coming soon.

    Please see the Website FAQ for information on how to delete your account using the website.

    How do I report a user?

    Coming soon.

    Please see the Website FAQ for information on how to report a user using the website.

    How do I report a keek, keekback or text comment?

    To report content you feel has violated our Terms of Use:

    To flag a keek video:

    • Login to your account.
    • Go to the keek in question.
    • Click on the three dots in the footer menu to show more options.
    • Click on the flag keek option.
    • Click on the "Flag" button to confirm the report.

    To flag a text comment or keeback video:

    • Login to your account.
    • Go to the text comment or keekback video in question.
    • Click on the three dots in the footer menu to show more options.
    • Click on the flag keek option.
    • Click on the "Flag" button to confirm the report.

    NOTE: Before flagging content, verify the content is violating our Terms of Use. Abusing the flagging feature is a violation of our Terms of Use.

    How do I delete my Keek account?

    Coming soon.

    Please see the Website FAQ for information on how to delete your account using the website.

    Verified Accounts

    How do I know if an account on Keek is verified?

    Verification IconThis symbol indicates that an account is verified.

    Why are accounts verified?

    The Keek community is growing rapidly with millions of people signing up monthly. Keek account verification is used to authenticate the identity of users. The verified icon helps establish trust and makes it easier for users to find you and your content.

    Who qualifies for verification?

    Individuals or businesses at high risk of impersonation that have a sizable audience on Keek, other networks, TV, entertainment etc.

    How to complete the verification process

    1. Post at least one keek to the account you want to verify

    2. Take a screenshot of your Keek profile and post it to your official Twitter, Facebook and/or Instagram accounts with the following verification message:

    Copy text below:
    Go download the Keek app and subscribe to me! http://keek.com/getapp

    3. Email us at verifyme@keek.com and include your Keek username along with links to the verification message posted on each of your official accounts.

    • You don’t need all of the above accounts to be verified but your chances increase if you post the verification message to all official accounts you own

    • Active Keek accounts with engaged followers and subscribers increase your chances of verification

    Keek manually reviews all submissions and doesn’t guarantee verification for any account

    Keek 101

    TIP #1: Post Content Frequently

    Users can only subscribe to a limited number of people. If you aren't posting content regularly, you may get unsubscribed. People routinely unsubscribe from inactive users to free up space on their subscription lists for active users.

    TIP #2: Post Keeks with Captions & Hashtags

    Keeks posted with captions & hashtags get more views. Only keeks with captions are searchable. Keeks appearing in search results and Klusters get more exposure to potential viewers. Remember to use hashtags that are relevant to the content you are posting.

    TIP #3: Speak to Your Followers

    Keek is more authentic and personal than other networks. Users that record a keek while speaking to the camera generate more interaction.

    TIP #4: Connect with Keekbacks

    Post keekbacks to make stronger connections with other users. Keekbacks standout on comment threads and can attract new followers.

    TIP #5: Keep it Simple

    Keek is a massive community of real people sharing real experiences. Keeks posted with stop motion, filters and soundtracks normally don’t do as well as keeks recorded with simple, unedited footage.

    TIP #6: Use Your Existing Networks

    One of the simplest things many users forget to do is invite friends to join them from other networks they use.

    a. In settings on the mobile app or in your Dashboard on keek.com, there are a few simple tools that will help you quickly invite friends to join you and/or find friends already using Keek. Try it here: Invite Friends

    b. Try posting a message to other places your friends follow you, like Twitter, Facebook, Instagram for example. Ask your friends to download the Keek app and follow you. Make sure you leave your username so they can easily find you. Attaching a screenshot of your profile will dramatically increase the response rate.

    c. Make sure you have posted a few keeks before inviting people to increase your chances of being followed.

    d. Try inviting friends at different times of the day or week. Some days and times may work better than others.

    TIP #7: Have Fun and Be Yourself!

    Help & Technical Questions

    I'm on the Keek mobile app and my keeks are displaying sideways or upside down

    • Please check your device to be sure that the orientation of the camera is not locked. The orientation should always be unlocked when you are recording a keek.
    • When starting to record a keek please be sure to start the recording in a level orientation and try not to switch the orientation as you are recording your keek. Some devices will have a hard time recognizing the proper orientation of your phone if you begin recording in a diagonal or flat orientation.

    I am using the Keek mobile app and my keeks won't upload

    Try to log out of the Keek app, close and re-open the app, and then log back in. Try your upload again. If you are connected to a 3G network try switching to a Wi-Fi network to see if this helps resolve the issue.

    I am using the Keek iPhone app and my sound doesn’t work

    Check the mute switch on the side of your device to be sure that it is not enabled.

    I am unable to record a keek from my computer

    • Make sure no other programs or browsers are using or accessing your webcam. If you are unsure if another program or browser is using your webcam you can re-start your computer and then open up Keek without starting any other programs.
    • Make sure you have the right web camera selected in the Flash player. You may have to select the right webcam to be used with Keek. Right click (or control-click on Mac) in the Flash player box (this will appear once you click "New keek") – and then choose "Settings" in the menu that appears. In the webcam tab (you'll see the image of a webcam at the bottom of the popup box that appears after you click settings), select the camera you want to use with Keek from the dropdown menu and then click on the "Close" button.
    • Make sure you have the most up to date installation of Flash on your computer. If you see a black box in the window when you click to record a new keek you may need to update, or re-install, your current version of Flash. We recommend that you download the most current version of Adobe Flash Player and install it.
    • Make sure you clear your web browser's cache files to see if this resolves your issue. Each web browser will collect cache data from websites differently depending on your settings. To clear your cache in any of the various web browsers please see the link below for instructions and tips: http://www.wikihow.com/Clear-Your-Browser's-Cache

    I am using Chrome and my sound is recording weird

    If you are using Google Chrome and notice an echo or other weird sound effects in your recording try disabling the internal flash player within Chrome using the following steps:

    • Open a Chrome browser window
    • In the address bar type the following "chrome://plugins/" and hit enter
    • In the right hand corner of the page click on "Details" to expand the list items
    • Scroll down to the "Adobe Flash Player" list item
    • There may be 1 or more entries under the "Adobe Flash Player" list item
    • Choose the entry that has the location field ending with "\PepperFlash\pepflashplayer.dll" and click on "disable"

    I have a question that isn't answered here

    Please send us a detailed email, including the following information, if applicable, to :

    If you are using a mobile device, please answer the following questions:

    • What issues are you experiencing and what, if any, error messages do you see?
    • What is the username of the account you are currently using?
    • What is the make and model of your device?
    • Which operating system is currently on your device? (ex. iOS 4, iOS 5, Android 2.3, Android 2.4, etc.)
    • Which version of the Keek app is currently installed on your device?
    • What is your current IP address? (Please use the following site to check your IP address http://www.whatsmyip.org/)

    If you are using a computer, please answer the following questions:

    • What are the exact steps you are taking to perform the action and what, if any, messages or errors do you see?
    • What is the username of the account you are currently using?
    • What browser are you using and do you know which version it is? (ex. Internet Explorer, Firefox, Chrome, Safari, etc.)
    • Which operating system is currently on your computer? (ex. Windows 7, Windows Vista, Mac OS X, etc.)
    • What version of Adobe Flash do you have installed on your computer? (You can check the version by right clicking on the window and looking at where it says “About Adobe Flash Player”)
    • What is your current IP address? (Please use the following site to check your IP address http://www.whatsmyip.org/)

    Attributions

    Mobile app opening screen footage courtesy of Shutterstock, Inc., Used by Permission

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