Safety and Flagging

1. Flagging Keek Violations

Keek is a user-moderated website which relies on users to help identify content which violates our Terms of Use. To flag content as breaching of our Terms of Use, Click on the flag button or link adjacent to the content in question. You will be asked to fill in the security code and then press the “Flag this [content]” button to complete your submission.

The following are examples of content that should be flagged:

  • Harassment or violent threats
  • Pornography, child pornography or suggestive pornographic behavior
  • Nudity or enticing nudity
  • Breach of privacy or personal information

My media was flagged

You will receive an email informing you that your content was flagged and removed from public viewing. The email will contain instructions on how to proceed.


Reporting other Keek violations

Privacy violations – If someone has posted your private or confidential information on Keek, please email us at .

Private information includes, but is not limited to: credit card information; social security or other national identity numbers; addresses or locations that are considered private; non-public, personal phone numbers; non-public, personal email addresses. Please review our Terms of Use for more information.

Profile images – To report a pornographic image found on Keek, please email us at .

Copyright violations – If you need to report a copyright violation for content hosted by Keek, please email us at .


Spam and System Misuse

While there is no limit to the number of comments or keekbacks you can post the system is automatically setup to detect spam messages and will restrict user comments if spam is detected.

If you continue to experience instances of spam or malicious software that hinder your ability to use and enjoy our service, please email us at .


Reporting a user for violations

If you witness a user engaging in behavior that breaches our Terms of Use you should report the user by using the “Report user” feature.

Navigate to the “Bio” section of the user’s profile and click on the “Report user” button located at the bottom of the bio. Confirm that you are reporting the user for a breach of our Terms of Use to send the report.

Note: Misuse or abuse of the reporting feature is a breach of our Terms of Use and may result in punitive actions.


2. Account Security


Keek won't contact you for your password

As a security measure Keek staff members will never request that you send them your account password. Should you receive a request for your password from a source that appears to be from Keek ignore the request and report it to us by emailing .

Keek communications will never request you to download software or open attachments of any kind. We will never request you to login to or sign-up for a website outside of the keek.com domain. If you receive a communication that makes such a request delete it immediately and report it to us by emailing .

If you suspect your account has been compromised by a third-party you should immediately take action to secure your account. You should change your password to a more secure password using a combination of letters and numbers, as well as, capitals and lower case characters. Longer passwords are more secure but be sure that you are able to remember the combination easily. Secure passwords should be hard to guess by third-parties and should not contain personal phrases or information.

If you forget your password, you can reset it yourself here.


Keep your computer, browser and operating system virus-free and up-to-date

As an added security measure you should keep your computer, web browser and mobile device updated to the most current version or patch available from the manufacturer or distributor. Patches will often be used to resolve recent security threats and should be downloaded and installed immediately when they are released.

Should you be using a publicly accessible computer or mobile device, such as at a school, coffee shop or library, it is a good practice to sign out of Keek and delete any browser cache before leaving.


3. Abusive Behaviour


Bullying

You may encounter people on Keek who you do not like or who say things that you disagree with or find offensive. Please remain courteous, even if others are not, and understand that everyone has the right to hold a personal opinion.

Bullying and cyber bullying is often a result of anger, frustration, boredom, personal issues or used as a form of entertainment. While you cannot be sure what motivates a bully you can control how you react and handle the situation.

Retaliation or threats of punishment can often reinforce bad behavior and encourage bullies. You should refrain from forwarding or sharing bullying or mean messages. Remember that the things you say can be hurtful to others as well, even if you think it's a joke, or that you are justified in saying them. The best way to deal with a situation of bullying is to cut off communication with the bully and ignore any attempted communications by the bully to perpetuate the conflict.

Don't become a bully yourself. Often, retaliation against bullying will lead you to say things or do things that are not normal for you to say or do. Remember that it is easy to become a bully yourself by reacting with anger to a bullying situation. It is best to remain calm and to cut off communications as soon as possible.


Receiving unwanted communications

If you are receiving unwanted communications from a bully, or other undesirable user, we recommend that you block and report the user.

Keek offers some features to help cut off communications with offensive users and to report their behavior. You can use the “Block” feature to sever all communications with the user. You can also report the user for their behavior by using the “Report user” function.

Navigate to the “Bio” section of the user’s profile and click on the “Block” or “Report user” buttons located at the bottom of the bio section.

Note: Misuse or abuse of the reporting feature is a breach of our Terms of Use and may result in punitive actions.

You can also delete any unwanted messages by logging onto the website www.keek.com and clicking on the “delete” link beside any communications that have been posted on your keek that you wish to remove.

Note: Deleting text comments and keekbacks made on your keeks will soon be available for the Keek mobile apps.


Sharing personal information

For safety and security reasons you should never give out your personal information online, especially your private address, location, credit card number, telephone number, or names of your local school, church or other community organization that you attend.

Remember, your keeks, text comments, and keekbacks are public and can be seen and saved by anyone who uses the internet. People are not always who they claim to be in their profile and you should be wary of anyone asking for your private or personal information. You should never post content to a public forum that you would not want a stranger to have access to.

If another user is requesting information that you do not feel comfortable sharing you should block the user and sever all communication with them. If the request constitutes a breach of our Terms of Use you should report the user immediately.


Contacting local law enforcement

Keek is not a police agency, nor are we able to report an incident to a police agency on your behalf. If a situation has escalated beyond the point of a personal conflict and has turned into threats of violence that you feel are credible, call the police.

If you are dealing with a potential legal issue, please contact a lawyer or legal service. Keek is unable to provide you with legal advice of any kind.


Reporting Abusive Behaviour

Offensive content – Everyone has a different level of sensitivity towards content. What may be shocking to one person may be acceptable to another. Keek does not pre-screen content and it is not our policy to remove any potentially offensive content. If there is something that you don't agree with or find insulting, it is best to not view it at all. To remove offensive users from your account use the “Block” user feature to block them. You can also flag content or report users that violate our Terms of Use.

Violent threats and privacy violations – Posting someone else's private information on Keek is not allowed. If someone has posted your private, personally identifiable information on Keek please send an email to . If something has escalated beyond the point of personal conflict and is now a threat of violence that you feel is credible, call the police. If a user is breaching our Terms of Use, use the “Report user” feature to report them.


Keek can't block a user from making new accounts

All users on the internet have an IP address, similar to an area code in a phone number, to indicate their connection location.

While IP addresses can be blocked from accessing a website, this method is generally ineffective and can result in legitimate users being denied access to the website. There are also many ways to change or alter your IP address which would leave the blocked IP address ineffective at preventing the user from accessing the website.


Keek can't share an offending user's information

Keek will not release any user information to anyone who is not the owner of such information. Where a valid legal request is made for user information we will release such information in accordance with the legal process involved.

Please review our Privacy Policy for further information on user information.


4. Safety for Parents and Teens

Keek is the fastest way to share video updates online. Users can upload keeks to their profiles which are then visible to the public and are searchable online. Most of the communication taking place on Keek is publicly visible to anyone who accesses the site. Since the information posted is public, it is important to consider that some of this data may be made available or republished on other websites beyond Keek. It is also important to note that search engine websites, such as Google, may also keep records of such data and cache it as they see fit. Keek has no control over the information that may be displayed on search engine websites or other websites outside of keek.com.


Child harassment on Keek

Keek allows users to share and communicate with each other, but just like in everyday life, there can be people who go too far.

If your child is receiving unwanted communications from another Keek user, we recommend that they block the offending user immediately. Blocking a user will prevent the user from interacting with your child via text comments or keekbacks on your child’s keeks, voting on your child’s Kred, liking your child’s keeks or following/subscribing to your child. Your child will also be unable to interact with the blocked user in the same fashion.

However, online harassment is often rooted in "real world" relationships, preventing another user from communicating on Keek is sometimes just a temporary fix. It may be helpful to address the person or issue offline by working with school officials, the bully’s parents, or local authorities to resolve the conflict.


Protecting my kids on Keek

Speaking with your children about their online activities is one of the best ways you can keep them safe. Being able to maintain a continuing, positive conversation with them about their social networking experiences online and offline can make them more likely to talk to you when an uncomfortable or potentially unsafe situation arises.

You can also follow or subscribe to your child (and others) on Keek using your own account. This can help you stay current on what is happening with your child and allow you to see firsthand what they may be engaging in online.

Teaching your children about the safety issues of the internet in general is also helpful. Showing them the reasons why they should be cautious about providing information online should also be considered.

There are numerous websites related to online security and cyber bullying; below are just a few that may be helpful:

http://en.wikipedia.org/wiki/Cyberbullying
http://www.stopcyberbullying.org
http://www.dosomething.org/bully
http://www.ncpc.org/cyberbullying
http://www.cyberbullying.us
http://www.stopbullying.gov
http://www.bewebaware.ca
http://www.bullyingcanada.ca
http://www.bullying.co.uk
http://www.thinkuknow.co.uk
http://www.cybersmart.gov.au
http://www.bullyingnoway.gov.au


Deleting my child's account

Keek only removes accounts that are in violation of our Terms of Use. You should speak with your child and work with them to remove their account by following these directions: Deactivating a Keek account.


Last updated September 2012